Refund & Return Policy
Our headphones aren’t for everyone. They’re for those who notice the details others overlook.
Your satisfaction matters to us. If you are not fully satisfied with your purchase from mora, you may request a return under the following conditions:
Return Window
Products may be returned within 30 days of delivery, provided they are in original condition with all accessories.
Eligibility
Items showing signs of damage, wear, or modification may not be eligible for a refund. Digital products or services may be non-refundable unless otherwise stated.
Refund Processing
Once your return is inspected and approved, refunds will be issued to the original payment method within 5–10 business days.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the product arrived damaged or defective.